Contact and Legal Information

CONTACT AND LEGAL INFORMATION

Last updated: 14 August 2026

Website and store name:
NUR GOODS

Website:
https://nurgoods.com

Legal owner:
NUR Goods

Trading name:
NUR GOODS

Business correspondence address:
241A Selbourne Road
Unit 5
Luton
England
LU4 8NP
United Kingdom

Customer support email:
SUPPORT@NURGOODS.COM

Customer support

For questions about products, orders, delivery, returns, refunds, or complaints, email SUPPORT@NURGOODS.COM.

Please include your order number when contacting us about an existing order.

We aim to respond within 2 business days. Response times may be longer during public holidays or unusually busy periods.

Returns

Do not send returns to the correspondence address unless our support team has confirmed that address in writing.

Approved returns must be sent only to the address provided in the return instructions. Our fulfilment partners may use different return facilities for different products.

Complaints

If you have a complaint, email SUPPORT@NURGOODS.COM with:

• Your name
• Your order number, if applicable
• A clear description of the issue
• The resolution you are requesting
• Supporting photographs or documents where relevant

We will investigate the complaint and aim to provide a substantive response within a reasonable period.