Frequently asked questions
Answers to common questions about NUR GOODS: what we are, where we deliver, shipping costs, payment, order updates, returns and how to contact support.
- What is NUR GOODS?
- NUR GOODS is an online marketplace that curates everyday goods from vetted third party suppliers. We select and resell products, we do not manufacture them.
- Where does NUR GOODS deliver?
- We serve the United Kingdom and the United States. A product is only listed once we hold verified supplier and shipping evidence for at least one of those markets.
- How much is shipping?
- Shipping is free in the UK and the USA. Delivery is included in the price shown on the product page, so there is no separate shipping charge at checkout.
- How do I pay?
- Payment is taken on our secure hosted checkout after you choose your items here on nurgoods.com. Card details are handled by the checkout provider, never stored by us.
- How will I know my order is on the way?
- Order updates are sent to the email address you give at checkout. Once the supplier despatches your order, tracking information is sent to that same address.
- Can I return something?
- Returns and refunds are covered by our published returns and refunds policy. Read it on the policies page, or email support and we will guide you through it.
- How do I contact NUR GOODS?
- Email support@nurgoods.com or use the contact page. You can also reach us on TikTok at @nur.goods.
- Are the reviews on the site genuine?
- Yes. Reviews come from real orders placed through the NUR GOODS store and are published by our review provider exactly as written. We do not write or edit them.